I bought a cup of coffee from a small food truck (more of a cart) one day.
As I sat enjoying the brew, I snapped the photo of the tidy vehicle with a friendly proprietor offering a tasty treat.
It got me thinking about other less enjoyable customer service experiences I’ve encountered. You are likely familiar with the concept of supply and demand.
In 2015, Pew Research reported that Millennials overtook Baby Boomers as America’s largest generation. “According to population estimates released this month by the U.S. Census Bureau. Millennials, whom we define as those ages 18-34 in 2015, now number 75.4 million, surpassing the 74.9 million Baby Boomers (ages 51-69).”
Several years ago, someone asked me the question, “I see you working hard and growing your business, but are you building something worth building?”
In all honesty, my initial reaction was defensive in nature. My mind quickly conjured up – Of course, I am! However, before the words came out of my mouth, I considered the source of the question. He wasn’t being judgmental about the life I was creating for myself. In fact, he didn’t even want an answer. He merely wanted me to pause and reflect.
Take a moment to reflect on your grand strategy for your team or organization.
Seriously, take just a moment to sit back and focus on what you plan to accomplish.
Arguably, that exercise has likely revealed that you are in one of three groups:
Group #1: You found this to be a fairly simple exercise as you have invested significant resources to create your plan. You have paid the price in time, energy, and intellectual bandwidth to create the plan. Congratulations. This is good news, but is likely destined for disappointment as you don’t have a process in place to execute the strategy.
According to the Association of Talent Development’s (ATD) 2016 State of the IndustryReport, organizations spend on average $1,252 per employee on training and development efforts. This means billions upon billions of dollars globally every year; however, despite the size of these expenditures, many leaders struggle to determine if the investment expended achieves desired learning outcomes and improved organizational performance.
Imagine the life you want to live.
Consider your goals and your aspirations.
Think about what you love to do.
Reflect on what truly matters to you.
When you think about these things, what comes to mind?
- Do you want to retire early and travel the world?
- Are you interested in opening your own business?
How have we come to think that someone can become a great leader without being controversial or upsetting at times?
Leadership is a tough, often isolated role.
The leader must make decisions, deliver messages, and convey information that can upset some. Not every leader is up to this task. As a result, some leaders water down their messages or avoid addressing a subject in a timely and direct manner.
Imagine two people are sitting at opposite sides of the same table. Between them sits a beautiful bouquet – in a simple glass vase. The assortment of flowers and greenery is simply amazing.
Each person is asked to write a description of the flowers. Later the descriptions are compared. They appear to be very different – near opposites.