patrick leddin

4 Customer-Centric Questions

If you are looking to create a customer-centric team, work with your teammates to answer 4 critical questions.

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#1 Reason Strategy Fails and What Leaders Can Do About It

How often have you heard leaders announce a bold new initiative, only to watch it die a slow, painful death?

How often have you done this yourself in your organization or team?

Most strategies fail, not because they are poor strategies (although that happens – click here), but because they are poorly executed.

HBS Professor Identifies the Central Issue of Leadership – One Word to Help You Address the Challenge

John Kotter is a legend in the world of leadership and change. A Harvard Business School Professor Emeritus, author of numerous business articles, and consultant to Global 5000 organizations, Kotter is, “internationally known and widely regarded as the foremost speaker on the topics of Leadership and Change.” (Harvard Business School)