In our forthcoming book on culture, my colleague, Shawn Moon, and I pose the question.
“Who washes a rental car?”
Our answer: “No one.”
Why? “Renters don’t own rental cars.”
As this idea settles in on you, allow me to expand a bit on the concept of ownership. In doing so, I’m going to argue the following:
“Leadership is first, and foremost, a communication activity.” – Hackman & Johnson
We’ve all benefited from the communication efforts of great leaders.
We’ve also suffered through the pains of poor communicators in leadership roles.
I’ve found that great leaders regularly make five communication choices. I invite you to review each, assess how well you are doing, and consider a few quick challenges to improve yourself. I also recommend you share these with new or struggling leaders to help them improve their performance.