Are You Creating a Saltwater or Freshwater Culture

Some time ago, we were recruiting for a new team member. 

After a series of interviews, we sat down to review applicants & recount the interactions. 

We were intrigued by one particular candidate. He carried himself well, answered all questions with ease, & had a very impressive resume. 

Great Leaders Bring This to Every Conversation

Woody Allen is famously credited with the expression:

80% of success is showing up.

There is some good news and bad news about showing up.

Bad news first…

It’s hard to fix tardiness, a poor wardrobe choice, or a lack of preparation at a moment’s notice:

  • Oversleep or miss your bus – you can’t turn back time. Yes, you can postpone the job interview or profusely apologize, but the reality is that you’re late and you probably won’t land that gig.

What 1,000s of Teams in 20+ Countries Taught Me About Great Leaders

Regardless of role, industry, or geography, most of us work in teams throughout our careers. You have likely worked with colleagues who you truly enjoyed partnering with and others who you would prefer to avoid in the future.

This range of team experiences, emotions, and reactions makes perfect sense. Teams are made of people, and we all have the potential to be:

Great Leaders Know When to Hit Pause and Engage

The vast majority of employees are disengaged from their work and you – not the CEO, the HR department, or someone else in the organization – are key to addressing the issue.

Don’t believe me?

Here are two findings from Gallup:

  • Only 13% of employees worldwide are engaged in their work. This means that, “one in eight workers — roughly 180 million employees in the countries studied — are psychologically committed to their jobs and likely to be making positive contributions to their organizations.”

Twitter’s 280-Character Count Remind Leaders That Character Counts

I recently read that Twitter is expanding its longstanding 140-character limitation to 280. At least for a small group of people selected for the test.

Here’s what co-founder and CEO Jack Dorsey said about the decision.

“This is a small change, but a big move for us. 140 was an arbitrary choice based on the 160 character SMS limit. Proud of how thoughtful the team has been in solving a real problem people have when trying to tweet. And at the same time maintaining our brevity, speed, and essence!” – Jack Dorsey, CEO Twitter

It Starts With Your Very Next Customer

I bought a cup of coffee from a small food truck (more of a cart) one day.

As I sat enjoying the brew, I snapped the photo of the tidy vehicle with a friendly proprietor offering a tasty treat.

It got me thinking about other less enjoyable customer service experiences I’ve encountered. You are likely familiar with the concept of supply and demand.

I’m Sick of Millennials

In 2015, Pew Research reported that Millennials overtook Baby Boomers as America’s largest generation. “According to population estimates released this month by the U.S. Census Bureau. Millennials, whom we define as those ages 18-34 in 2015, now number 75.4 million, surpassing the 74.9 million Baby Boomers (ages 51-69).”

Are You Building Something Worth Building?

Several years ago, someone asked me the question, “I see you working hard and growing your business, but are you building something worth building?”

In all honesty, my initial reaction was defensive in nature. My mind quickly conjured up – Of course, I am! However, before the words came out of my mouth, I considered the source of the question. He wasn’t being judgmental about the life I was creating for myself. In fact, he didn’t even want an answer. He merely wanted me to pause and reflect.

A Strategic Framework – Easy as PIE

Take a moment to reflect on your grand strategy for your team or organization.

Seriously, take just a moment to sit back and focus on what you plan to accomplish.

Arguably, that exercise has likely revealed that you are in one of three groups:

Group #1: You found this to be a fairly simple exercise as you have invested significant resources to create your plan. You have paid the price in time, energy, and intellectual bandwidth to create the plan. Congratulations. This is good news, but is likely destined for disappointment as you don’t have a process in place to execute the strategy.