How have we come to think that someone can become a great leader without being controversial or upsetting at times?
Leadership is a tough, often isolated role.
The leader must make decisions, deliver messages, and convey information that can upset some. Not every leader is up to this task. As a result, some leaders water down their messages or avoid addressing a subject in a timely and direct manner.
Some time ago, I walked into a small, one of a kind, coffee shop. The place was clean and the coffee good, but what stuck with me was my conversation with the woman behind the counter.
As I approached the register, I was met with a pleasant smile and a kind, “Good morning, how may I help you today?” The handprinted name tag on her smock read “Helpful Helen”. As I watched her perform her duties, it became apparent to me that she was living up to her name…